KYC Verification

Complete Know Your Customer (KYC) verification to unlock full account capabilities and start accepting live payments.

Overview

KYC (Know Your Customer) verification is a mandatory process that confirms your identity and legitimacy as a business or individual. Completing KYC ensures compliance with Nigerian financial regulations and protects both you and your customers.

  • Required to accept live payments
  • Ensures regulatory compliance with CBN guidelines
  • Protects against fraud and money laundering
  • Unlocks higher transaction limits
  • One-time process with periodic reviews

Why KYC Is Required

KYC verification serves several important purposes:

  • Regulatory Compliance – Nigerian financial regulations require all payment service providers to verify the identity of their merchants
  • Fraud Prevention – Verification helps prevent fraudulent activities and protects the payment ecosystem
  • Account Limits – Unverified accounts have restricted transaction limits. Completing KYC removes these restrictions
  • Trust – Verified merchants inspire greater confidence among customers making payments
  • Settlement Access – Live settlements to your bank account require a verified KYC status

Account Limits by Verification Status

Unverified

Test mode only – cannot accept live payments

Partially Verified

Limited transaction amounts while verification is in progress

Fully Verified

Full access to all features with no transaction limits

Begin the verification process from your dashboard:

1

Navigate to KYC Verification

Go to Settings → KYC Verification in your dashboard.

2

Review Requirements

Review the list of required documents and information based on your account type (individual or business).

3

Begin Verification

Click Start Verification to begin the process.

Required Documents

The documents required depend on whether you are registering as an individual or a business:

For Individuals

  • Bank Verification Number (BVN) – Your 11-digit BVN for identity verification
  • Government-Issued ID – One of the following:
    • National Identification Number (NIN) slip or card
    • International Passport
    • Driver's Licence
    • Voter's Card
  • Proof of Address (optional) – Utility bill or bank statement dated within the last 3 months

For Registered Businesses

  • Bank Verification Number (BVN) – BVN of a company director
  • CAC Certificate – Certificate of Incorporation from the Corporate Affairs Commission
  • Government-Issued ID – ID of a company director
  • Proof of Address – Utility bill showing the business address (dated within 3 months)
Document Formats
Upload documents in PDF, JPG, or PNG format. Ensure files are clear, legible, and not larger than 5MB each.

BVN Verification

Your Bank Verification Number is the primary identity verification method:

1

Enter Your BVN

Type your 11-digit BVN into the verification field. Your BVN can be found on your bank statement or by dialling *565*0# on your registered phone number.

2

Automatic Verification

Vaendora verifies your BVN instantly with the Nigeria Inter-Bank Settlement System (NIBSS).

3

Confirm Details

Your name and date of birth are fetched from the BVN database. Confirm that the details match your profile.

BVN Name Match
The name linked to your BVN must match the name on your Vaendora account. If there is a discrepancy, update your profile or contact support for assistance.

Document Upload Process

Upload your verification documents securely:

1

Select Document Type

Choose the type of document you are uploading from the dropdown.

2

Upload File

Click Upload or drag and drop the file into the upload area. Supported formats: PDF, JPG, PNG.

3

Review Upload

Preview the uploaded document to ensure it is clear and all information is readable.

4

Submit for Review

Click Submit to send your documents for review.

Verification Statuses

Track the progress of your KYC verification:

Not Started

Verification has not been initiated

In Progress

Documents have been submitted and are being uploaded

Pending Review

Documents submitted and awaiting review by the compliance team

Approved

Verification complete – full account access granted

Rejected

Documents were not accepted – see reason and resubmit

Handling Rejected Documents

If your documents are rejected, you will receive a notification with the reason. Common reasons include:

  • Document is blurry or unreadable
  • Document has expired
  • Name on document does not match your account
  • Wrong document type uploaded
  • Document is cropped or incomplete

To fix a rejection, upload a new document that addresses the stated reason and resubmit.

Tips for Successful Verification

  • Use high-quality scans – Ensure documents are clear, well-lit, and all text is readable
  • Check expiry dates – All ID documents must be current and not expired
  • Match your names – The name on your documents should match the name on your Vaendora account exactly
  • Upload complete documents – Do not crop or obscure any part of the document
  • Use accepted formats – Upload files in PDF, JPG, or PNG format only
  • Keep file sizes manageable – Files should be under 5MB each
  • Respond to rejections promptly – Resubmit corrected documents quickly to avoid delays
Verification Timeline
BVN verification is instant. Document review typically takes 1–2 business days. You will be notified by email once your verification status is updated.

Data Security

Your verification documents and personal information are handled with the highest security standards:

  • Encryption – All documents are encrypted in transit and at rest
  • Access Control – Only authorised compliance personnel can access your documents
  • Data Retention – Documents are retained only as long as required by regulation
  • No Sharing – Your information is never shared with third parties without your consent
Your Data Is Safe
Vaendora is committed to protecting your personal and business information. All KYC data is stored securely in compliance with Nigerian data protection regulations (NDPR).