Orders
View and manage customer orders from your storefront. Track order status, view details, and handle fulfillment.
Order Management
Access your orders from the dashboard:
Navigate to Orders
Go to Commerce → Orders in your dashboard.
View Order List
See all orders with key information including order number, customer, total, status, and date.
Click for Details
Click on any order to view complete details.
Order List Columns
- Order # - Unique order identifier
- Customer - Customer name and email
- Items - Number of products ordered
- Total - Order total amount
- Status - Current order status
- Date - When order was placed
Searching Orders
Search for orders by:
- Order number
- Customer name or email
- Product name
Filtering Orders
- Status - Filter by order status
- Date Range - Orders within specific dates
- Payment Status - Paid, Pending, etc.
Order Status
Orders progress through different statuses:
Order placed, awaiting payment confirmation
Payment received, order being prepared
Order has been dispatched for delivery
Order delivered and fulfilled
Order was cancelled
Payment was refunded to customer
Updating Order Status
Open Order Details
Click on the order to open its detail page.
Change Status
Use the status dropdown to select the new status.
Add Notes (Optional)
Add a note explaining the status change if needed.
Save Changes
Click Update to save the new status.
Customer Notifications
Order Details
View complete order information:
Items Ordered
- Product name and image
- Quantity ordered
- Price per item
- Subtotal
- Product variations (if applicable)
Customer Information
- Full name
- Email address
- Phone number
Shipping Address
- Street address
- City
- State
- Postal code
- Country
Payment Information
- Payment status
- Payment reference
- Payment date
- Amount paid
Fulfillment
Process orders for delivery:
Fulfillment Workflow
- Review Order - Check items and shipping address
- Prepare Package - Pack the ordered items
- Mark as Shipped - Update status and add tracking info
- Track Delivery - Monitor until delivered
- Complete Order - Mark as completed when delivered
Adding Tracking Information
When marking an order as Shipped:
- Enter shipping carrier name
- Add tracking number
- Customer receives email with tracking details
Order Notes
Add internal notes to orders:
- Notes are only visible to you and your team
- Track special instructions or issues
- Record communication with customer
Exporting Orders
Download order data for reporting:
- Apply filters as needed
- Click Export
- Choose format (CSV or Excel)
- Download the file